Last weekend while running errands, I went into Starbucks and ordered my "usual" Pike roast decaf. The barista who is quite a nice guy (older, friendly, eager to please), told me that the decaf had been sitting for awhile and he wouldn't be happy selling that to me. He suggested a decaf Americano instead which I was quite willing to agree to.
As the barista rang up the purchase he casually told me that he was still charging me for the Pike as it was his suggestion to give me something else. Company policy? Yes. "Good" company policy? Absolutely. Refreshing to hear? Yes.
The truth was in the coffee...amazing. The change of pace made me a convert. Had I not said "yes" to the replacement I might never have tried something I've discovered I enjoy.
8 comments:
Can't think of any profound words at the moment :), but I love the meaning behind this story. Yes, I think I will try something new today.
Yes being open to change ... is so important ... not always easy thou.
Hope you're having a nice day.
Someone who takes pride in their job ! It was a good gesture not to serve the coffee - yet alone even admitt that it was not at it`s best ! Great service !! ;o)
Glad you enjoyed the change !
Enjoy the weekend sweetie ;o)
xoxo
Yet another reason to love Starbucks.
Ok, I tried to comment on the Grace mantra....I have learned a lot about Grace, from YOU, my dear friend. I really like that necklace, I might be getting me one to. I just treated myself to a beautiful neclace last week, but I would love this one to. Thanks for sharing it.
~xx~
Kathy
I've never tried the Pike. But I'm more of an iced coffee drinker. Without all the sweet, just a twist of chocolat.
Serendipity!
Happy Weekend to you!
Its so nice to hear about your Great experience at Starbucks.(I work at a Starbucks in Maine). The customer always comes first! Yeah! So glad your experience was so wonderful, and you tried something new! I enjoyed your Blog too! my Blog is http://pennysartroomblog.blogspot.com Thanks for sharing!
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